![]() When this happens, you cannot request the activation code needed for permanent activation of the program nor can you download licenses. In rare cases that you receive an error stating your Soft-eLicenser is missing, this means the license failed to be created during installation. Running the app will delete any existing Soft e-Licensers. IMPORTANT: Only run the eLC Helper app if you receive Soft-eLicenser errors. However, you may buy the eLicenser USB key separately and transfer the soft-license onto the physical USB key. Some products like Cubase Elements do not ship with an eLicenser key. Run eLC Helper application (Soft-eLicensers only) Do this by right-clicking the installer then selecting Run as Administrator. PC users: Be sure to launch the eLicenser installer and eLCC as Administrator. If you are still receiving errors, the next step is to reinstall the latest version of eLicenser Control Center. We recommend checking the box which allows the Maintenance tasks to be performed every time you launch the eLCC app. To perform the maintenance tasks, all you need to do is click the Gear icon in the top of the main eLCC window. It’s a six-step process which includes recovering soft e-licenses, cleaning the eLCC memory, and updating the database. Performing the maintenance tasks on a regular basis can help fix issues with both soft and hardware eLicenser keys. If the eLicenser key still isn’t showing up, the next step is to run maintenance tasks. If the USB dongle still isn’t showing up, connect it directly to your computer and try different ports. This will ensure each connected device receives enough power from the hub. If you do need to use a USB hub, choose one with a dedicated power supply. While eLicenser keys can work perfectly fine on USB hubs, they sometimes may not appear if the hub isn’t supplying enough power particularly with passive hubs. When your licenses are stored onto a USB eLicenser key, the first thing to do is try and reconnect it. Here are some troubleshooting tips you can try before hitting the panic button ? Reconnect the eLicenser key – To know about which eLicenser key to buy, read this article > If the license is shown correctly now, it should be possible to start the old program version again.– Firstly, read about protecting the USB elicense keys – physically as well as with a protection insurance plan – here > Start the eLicenser Control Center again. ![]() Mac OS X: Mac HD ▸ Library ▸ Application Support ▸ eLicenser ▸ eLD.Windows XP and earlier: C:\Documents and Settings\All Users\Application Data\eLicenser\eLD.Unzip the 'SynsoPos407C.SLD' file into this folder and replace the existing one:.However, it is still possible to update the license database files (.sld) manually. Old eLicenser Control Center versions you can find on the eLicenser page for your legacy operating system are cut off and cannot update the license database automatically anymore. Now, due to various technical reasons (certificates, operating system updates), this is not the case anymore. This enabled old versions of the purchased application to run with a newer license as well without the need of the latest eLicenser Control Center installation. Until August 2019, a license database update could be initiated with all versions of the eLicenser Control Center. Solutionįor Windows 7 or newer and Mac OS X 10.9 or newer, please download the available eLicenser Control Center installer for your operating system and install it. ![]() More precisely, if a product is newer than the already installed version of the eLicenser Control Center, the license cannot be recognized properly and will be displayed with an incorrect name or even might be missing completely. This problem may occur when the installation of the eLicenser Control Centers is outdated. ![]() In the eLicenser Control Center, the license is being displayed with an incorrect name or is missing completely. However, the licensed program cannot be started. You have successfully downloaded a license by entering an activation code. ![]()
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